Set up a recovery email - If you haven’t already set up a recovery email or phone number go to your settings and do this now. Check your purchase history, download history and any other in game activity. Scan all of the devices you use to access your account with an anti-virus solution and remove any malware.Ĭheck your account activity & settings - Try to gain a picture of what the cyber criminal did when they had access to your account. However, they could also have malicious software on one of your devices that gives them access to what you type into websites. Scan your devices for malware - There are a number of ways the perpetrator may have got your log in details - from a past breach (you can check known breaches here), guessed it, seen you type it in or you may have told them in the past. Check recent log ins and screenshot the information of unauthorised log ins - most provide time, date, IP address, browser type and device type. ![]() Check what devices and apps are connected and disconnect any you don’t recognise. Useful if you need it in a legal case later.Īpproaches to dealing with a hacked online gaming accountįollow these steps now you have changed your password and turned on two-factor authentication:Ĭheck your account security settings - Go into your accounts settings and find the security settings area. Report the unauthorised access to the gaming provider - Let the provider know your account was hacked and they will follow an evidence preservation procedure at their end. It is highly likely that a cyber criminal will check other popular sites as soon as they get into your gaming account. This site will help you understand what it is and tell you how to turn it on.Ĭhange your log in details to other sites that use the same - or similar - username and password - Any other online accounts with the same or similar log in details need to be changed immediately. Almost all good gaming accounts now give you the option to turn on two-factor authentication - Steam Guard is a good example of this. Turn on two-factor authentication - With the rise in premium currency in games many online accounts are now targeted by hackers. ![]() Make this a strong password that you have never used before. Hacked online gaming account - Do this first!Ĭhange your password - If you can still log into your account then follow the usual process to reset your password. ![]() We want to better understand the impact of you experiencing this issue, can you share your experience by filling in this online form? This will help us better protect future victims. When your online gaming account is compromised it is critical that you act fast. Lots of money moves around in popular online games and they have become a profitable target for cyber criminals. Recover from hacked online gaming account
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